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Get Answers to Frequently Asked Questions about COVID-19

Exhibitor | Attendee

Exhibitor FAQs

 

Will the venue be the same?

Yes, BIOMEDevice Boston will still take place at Boston Convention & Exhibition Center, Boston, MA during the new dates: September 16-17, 2020.

 

What will happen with my booth and promo investment?

Your full program will be moved to the new dates: September 16-17, 2020. Your account manager will reach out to ensure all your questions are answered. If you are unable to exhibit during these dates, please contact your account manager. If you're not sure who your account manager is, please reach out to our Client Services team for assistance at [email protected] or call 866-267-7339 or 310-857-7365 outside of North America.

 

What will happen to orders placed and payments made to the show vendors?

If you've ordered services though our approved vendors and you plan to exhibit with us during the new dates, your orders will move over automatically. If you're unable to exhibit during the new dates, we'll be in touch with next steps. We are working closely with our vendors to ensure a timely solution.

 

How can I get a refund for my hotel rooms?

If you've already booked a hotel room through our hotel provider, your reservation will be canceled automatically. Once we finalize the new hotel block, we will reach out so you have first access to updated hotel reservations.

 

If I've already submitted my company profile in the Exhibitor Portal, will I need to resubmit?

No, any content you've already uploaded will remain in the Exhibitor Portal and can be accessed via your login credentials at any time.

 

Attendee FAQs

 

Will the venue be the same?

Yes, BIOMEDevice Boston will still take place at Boston Convention & Exhibition Center, Boston, MA during the new dates: September 16-17, 2020.

 

Do I need to re-register?

No, your registration – whether for expo and conference – will be moved to the new dates.

 

Can I get a refund for my expo or conference pass?

Your registration will be automatically moved to the new dates. If you're unable to attend the new event dates and you've purchased an expo or conference pass prior to the date when we announced the postponement, please contact our Customer Support team toll-free at 833-801-3291 or 310-445-4273 or via email [email protected] for a full refund with no cancellation fee.

 

How do I get a refund for my hotel room?

If you've already booked a hotel room through our hotel provider, your reservation will be canceled automatically. Once we finalize the new hotel block, we will reach out so you have first access to updated hotel reservations.

 

When will registration reopen?

We will announce the reopening of registration in the coming weeks. For now, you can visit our registration inquiry page to be notified when it is open.

 

Will the conference agenda and expo offerings be the same?

We are working to ensure that as much of the previously promoted event offerings will remain the same. However, given the challenges around managing participants' schedules, some elements might change. Regardless of any changes, our event planning aims to meet or exceed your expectations.

 

Will I still have access to My Show Planner and the mobile app?

Yes, if you've already created a profile on My Show Planner and/or the event mobile app, you'll still have access via your login with all your information for the show. If you haven't yet created an account, you're still able to do so to plan ahead.